PRIVACY POLICY
Last updated : 29/07/2026
INTRODUCTION
Black Moon Atelier 11 (« we », « us », « our ») operates the online store available at https://blackmoonatelier11.com/, where we create and sell handmade garments and accessories.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or interact with our services.
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
Data CONTROLLER
The entity responsible for processing your personal data is:
Black Moon Atelier 11
Legal name: BlackMoon : Atelier 11
Address: 54 Mellery street, 1020 Brussels
Email: blackmoonatelier11@gmail.com
If you have any questions regarding your personal data or this Privacy Policy, you can contact us at the email address above.
Personal Information We Collect
When you use our website, place an order, or contact us, we may collect the following information:
Account and Contact Information
- Full name
- Email address
- Phone number (if provided)
- Billing and shipping address
Order Information
- Products purchased
- Order details
- Purchase history
- Return and repair requests
Payment Information
Payment information required to complete your purchase may be processed by third-party payment providers. We do not store your complete payment card details on our servers.
Communication Information
Any information you provide when contacting us by email, contact forms, or other communication channels.
Technical Information
When you browse our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and fulfil your orders;
- To arrange shipping and delivery;
- To communicate with you regarding your orders, returns, repairs, or questions;
- To provide customer support;
- To manage payments and prevent fraudulent transactions;
- To maintain and improve our website and services;
- To send promotional communications when you have given your consent;
- To comply with legal obligations, including accounting and tax requirements.
Legal Basis for Processing Your Data
Under the GDPR, we process your personal information based on the following legal grounds:
Contractual necessity
We process your information when it is necessary to fulfil your order, provide our services, process payments, and manage customer requests.
Legal obligations
We may process and retain certain information to comply with legal requirements, including accounting and tax obligations.
Consent
We process your information for marketing communications, newsletters, or optional cookies only when you have provided your consent.
Legitimate interests
We may process certain information to protect our business, improve our services, maintain website security, and prevent fraud.
WooCommerce, WordPress and Website Hosting
Our website is built using WordPress and our online store operates through WooCommerce.
Our website hosting services are provided by Hostinger. Your data may be stored on Hostinger’s servers for the purpose of operating and maintaining our website.
We ensure that our service providers process personal data in accordance with applicable data protection requirements.
Third-Party Services
To operate our online store, we may share necessary personal information with trusted third-party service providers, including:
- Payment providers (such as [Stripe / PayPal / other payment providers used]);
- Shipping providers and postal services;
- Website hosting provider (Hostinger);
- Website service providers required for website functionality;
- Marketing or email service providers, if applicable.
These third parties only receive the information necessary to provide their services and are required to protect your personal data.
cookies
Our website uses cookies and similar technologies to ensure the proper functioning of the website and, where applicable, to improve your browsing experience and analyse website traffic.
For detailed information about the cookies we use, their purposes, and how you can manage your preferences, please refer to our Cookie Policy.
International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.
Data Retention
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy.
Order and transaction information may be retained for the period required by applicable accounting and legal obligations.
Information collected for marketing purposes will be kept until you withdraw your consent or request removal.
Your Rights Under GDPR
Depending on applicable law, you have the following rights regarding your personal data:
- The right to access your personal information;
- The right to request correction of inaccurate information;
- The right to request deletion of your personal data;
- The right to restrict processing of your information;
- The right to object to certain processing activities;
- The right to data portability;
- The right to withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us at:
We may request verification of your identity before processing your request.
You also have the right to lodge a complaint with your local data protection authority
data security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be published on this page with a revised « Last updated » date.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Black Moon Atelier 11
Email: blackmoonatelier11@gmail.com